英语投诉信包括的三个部分的介绍

投诉信是对产品质量或服务等表示不满的信件，通常包括三部分内容:(1)提出投诉内容;(2)说明具体情况;(3)提出解决办法。还可在最后给出自己的联系方式或期待问题被解决的时间期限，对对方起到督促的作用。值得注意的是，投诉信应重点表明投诉的原因，叙事应客观、简洁、准确。最后提出的解决方法应合情合理，又切实可行。在表达自己的不满时，语言要把握分寸，组织有力又不失风度。投诉信的常用表达如下:

I am writing to you to complain about...

I am writing to express my dissatisfaction with...

I can hardly bear/tolerate/put up with it any more.

There are some problems with the flat that I wish to bring to attention.Eor one thing，there is...Eor another...

I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

I sincerely hope that it will review its management system，with the view to providing，better service to the public.

We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

We will appreciate your willingness to make up for the loss.

We would appreciate it very much if you could give us the refund.

I strongly insist that you change...or have it repaired as soon as possible.

I’m sorry to give you the trouble，but I’m sure you will be kind enough to put the wrongs right.

Sample 1(www.xing528.com)

Dear Sir，

I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it，we were surprised to find it was around 15℃，far from the standard temperature range from 0℃to 9℃.

This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible？I hope that my problem will get your kind consideration.I’m sorry to give you the trouble，but I’m sure you will be kind enough to put the wrongs right.

Yours，

Li Ming

Sample 2

Dear Ms.Cooper，

I’m writing to complain about the jacket I bought in your shop two weeks ago.It cost 300 yuan.I enclose a copy of the receipt.

The sales assistant told me the jacket was waterproof but when I went out walking in the rain，I got wet.When I returned to the shop to look for a refund，I was told it was two weeks since I bought the jacket and that the most he could offer me was a credit note or exchange.I do not want another jacket as I do not want the same problem again and there is nothing else in the shop I want，either.

I am very unhappy about this.I would like you to arrange a full refund to me.I would appreciate a reply within fourteen days from today.

Yours sincerely，

David Brown