学习活动：起飞前的准备工作

任务描述

假如你是空中乘务员Alice,请在舱门口处欢迎乘客Johnson 登机,并引领其至座位。

任务准备

【任务相关知识准备】 请将下面框中的单词或词组翻译成中文,并将相对应的英文名称填在图片箭头相应的横线上。_____________________________________________

【小组查询资料并完成讨论】 利用网络、手机等媒介,查询资料并讨论:

一般登机牌的构成有:________________________________________________________

任务实施

【梳理常用语句】

1)Good morning/afternoon/evening,sir/madam.

2)How do you do?

3)How are you?

4)Nice to meet you.

5)May I see your boarding pass,please?

6)See you later.

7)Have a nice trip.

8)Wish you a happy stay in China.

9)Welcoming on board.

10)Hello there,how are you today?

11)Could I please see your boarding pass?

12)Would you mind just taking this seat until I have checked the passenger list?

【小组合作探讨完成下列任务】

写一写:分组讨论撰写“欢迎乘客Johnson登机”的对话。

要求:(1)符合欢迎乘客登机的流程;

(2)内容合情合理,不少于12句对话;

(3)语法合乎要求,鼓励创新。

【角色扮演】 欢迎乘客Johnson登机。

演一演:分组角色扮演操练(实训场地)。

要求:(1)可使用自制的小道具进行展示,达到完成服务工作的目的;

(2)在展示过程中注意办理欢迎乘客登机的流程和礼貌服务;

(3)每组表演时间不超过5分钟;

(4)2～4人为小组代表在实训区进行展示;

(5)完成小组模拟情境互评打分表。

任务拓展和提升

【对话】 Dialogue A Welcome aboard 欢迎登机

A=attendant;P=passenger

A:Good morning,sir. Welcome aboard!

P:Good morning,where is my seat?

A:May I see your boarding pass,please?

P:Yes.Here it is.

A:35D. Walk straight ahead to the rear. The stewardess there will show you where your seat is.

Dialogue B Direct to the Assigned Seat 引导座位

F=flight attendant;P=passenger

F:Good morning/afternoon evening.Welcome aboard!

P:Good morning/afternoon/evening.Could you show me where my seat is?

F:May I see your boarding pass,please?

P:Here you are.

F:Your seat number is 54A,in the rear of the cabin and turn right. The seat number is on the edge of the rack.

P:Thank you.And when will we take off?And the time to land?

F:We will take off at 9:00 a.m.and land at 11:30 a.m..

P:Which terminal will we arrive at?

F:We will arrive at Terminal 1.

P:Thanks.

F:You are welcome.

【巩固练习】

1.分角色朗读上面的对话。

2.根据对话回答下列问题。

1)Who are the two persons in the dialogue?

2)Where is the passenger's seat?

3.听老师朗读,写下所听到的单词或句子。

1)______________________________　2)______________________________

3)______________________________　4)______________________________

5)______________________________　6)______________________________

7)______________________________　8)______________________________

9)______________________________　10)______________________________

4.在横线上填写合适的单词、短语和句子,使对话通顺。

第一篇

Mr.John (J)is boarding the plane and a flight attendant(A)is welcoming him.

A:Good morning,sir._________________.

J:It's nice to be in your plane.

A:May I see your_________________,please?

J:Sure,_________________.

A:Please_________________ to the middle. Your seat is on your right by the window.

第二篇

A:Your seat number is 22D.It's at the back of the_________,the 2nd_______________from the last.It's the only by the aisle.

P1:_________________.But would it be possible for me to have a window seat?

A:It's OK if the seat is_______________ ,sir.

(A passenger is blocking the way in the cabin.A stewardess comes to him.)

A:Excuse me,sir. Would you________stepping aside and________the other passengers pass?

P2:Oh,sorry.

第三篇

P1:Miss,the man in 16E is my friend.Can I_________with him?

A:Just a_________.I will_________to talk with that lady in 16D.

(To P2):_________me,madame.That gentleman over is a friend of this young man beside you. They'd like to sit .Would you mind with him?

P2:No,I________.

A:Thank you,and________for the trouble.

任务总结和知识点链接

1.乘客登机需要准备的材料:

2.登机牌的构成:

3.知识点链接——欢迎乘客登机的注意事项以及流程:

1)欢迎旅客登机时,乘务员应着装整齐、站姿端正、面带微笑、热情有礼、迎接问候,并同时引导客人入座,协助放好物品,之后根据乘客要求提供服务,如报纸杂志、热毛巾等。

此任务有两个重要的环节:①迎宾。以饱满的热情,迎接每位乘客的登机。迎宾礼仪是空乘直接服务于乘客的第一步,给乘客留下的心理感受将影响其对公司服务的评价,必须给予高度重视。②问候。“欢迎您登机”,送出第一声问候,代表机组成员对乘客的真诚与欢迎。

2)引导乘客入座时要注意:①乘务员应均匀分布在各自岗位区域,站姿端正、优雅,面带微笑,目光柔和亲切,向每一位乘客微笑致意,主动问候,引导入座。②及时疏通过道,以免影响乘客正常登机。③乘务员在引导乘客入座时,应主动帮助安排乘客将行李摆放到安全、合适的位置。

3)乘客登机相关知识点。

(1)乘客登机:登机时间一般在起飞前的20～30分钟;起飞前5分钟 (无托运行李的旅客)/起飞前10分钟 (有托运行李的旅客)不能到达登机口的旅客,将不能登机。听到登机广播后,在登机口会有服务人员检查登机牌,乘客持检查完的登机牌登机。

(2)寻找机上位置。登机牌上标明有机上座位的位置,如5D、11C,数字代表第几排,字母代表每排座位编号,飞机上的座位号标在放行李的舱壁(座位上方)。

(3)飞机上的座位是如何分布的?

一般情况下,中小型客机为每排4～6座,中间为通道;大型客机或宽体客机为双通道,每排7～9座(普通舱)。座位的编号或为阿拉伯数字,或为英文字母,但都是从第一排开始排至最后。每排座位从左至右编为A、B、C、D、E、F等。如果登机牌号为30A,所乘飞机型号为波音737,则您的座位是30排左边靠舷窗“A”的位置。

课后练习和任务

【课后练习】

1.将下列单词或词组补充完整并熟记。

2.请将右列的单词或词组填在左边对应的句子中,使句子完整。

3.请朗读下面的句子并熟记。

Euphemism (委婉语)

Could/Would/May/Might/Shall...?

Why don't you.../Do you mind+V-ing...?

What about/How about+V-ing...?

I'm sorry...

I wonder/hope,I wondered.

I was wondering/I was hoping...

...,but...

4.不改变句意,用括号里的句型改写下列句子。

1)I want to see your boarding pass. (Could I...)

2)But your bag in the overhead locker. (Would you...)

3)What's your seat number? (May I...)

4)Don't use the lavatory. (I'm afraid...)

5.请在横线上填写相对应的英文单词或短语,使句子完整。

1)By the way,if there are some valuables in your baggage,you may_________them out(取出)and_________ (放置)them in the seat_________ (口袋)in_________(前方的)of you.

2)_________(保管好)your valuables,please.

3)as_________ as_________ (尽快).

4)________(托运)行李:_________(提取).

5)I will get them to you________(马上).

6)用三种以上的说法表达“马上、立刻”。

①______________________②______________________

③______________________④______________________

【课后任务】

分小组,将下面的情景编成对话并录制成视频,以小组形式上传到学习通平台。

A woman with a baby is boarding,the attendant is helping her to find the seat.

任务描述

飞机舱门已经关闭,等待塔台信号即将起飞。假如你是空中乘务员Alice,请你进行客舱内安全检查,提醒乘客A 关闭手机,告知乘客B 系好安全带,准备起飞,即将开始一段美好的航程。

任务准备

【任务相关知识准备】 你能总结出介绍紧急出口的关键点吗? 请试着按照提示用英语写出来。

Key 1________________________________________________________________________

Key 2______________________________________________________________________

Key 3_______________________________________________________________________

Key 4________________________________________________________________________

Key 5______________________________________________________________________

【小组查询资料并完成讨论】 利用网络、手机等媒介,查询资料并讨论:

(1)飞机即将起飞时,为什么要求乘客关闭手机以及电子设备?

(2)飞机即将起飞时的安全检查工作有哪些?

任务实施

【小组合作探讨完成下列任务】(www.xing528.com)

写一写:分组讨论撰写“进行飞机起飞前安全检查”的对话。

要求:(1)符合飞机起飞前安全检查的流程;

(2)要求情节设计合理,不少于12句;

(3)语法合乎要求,鼓励创新。

【角色扮演】 即将开启一段愉快的航程。(进行飞机起飞前安全检查)

演一演:分组角色扮演操练(实训场地)。

要求:(1)可使用自制的小道具进行展示,达到完成服务工作的目的;

(2)在展示过程中注意安全检查的流程和礼貌服务;

(3)每组表演时间不超过5分钟;

(4)2～4人为小组代表在实训区进行展示;

(5)完成小组模拟情境互评打分表。

任务拓展和提升

【对话】 Dialogue A Emergency Exit Seats Introduction 紧急出口座位须知

F:And you are sitting next to the emergency.Please allow me to introduce some for you.

P:OK.

F:This red handle is for emergency using,please don't press it normally.Mean while,please prevent other passengers from touching it.You are supposed to assist us in this door in case of emergency.Please keep the emergency exits clear of baggage.Your seat back can not be adjusted.Your tray table and screen are in your armrest,please stow them after using.Here is the Safety Instruction Card,please read it before take-off.If you would like to change your seat for a non-exit seat,please tell me,I will arrange it for you got it,sir?

P:Yes.

F:Are you willing to sit here?

P1:No problem.

F:Thank you for your time.And keep your seat belt fastened,please.

P2:Oh,I don't want to sit here.

F:It doesn't matter.I will try to arrange another seat for you.

Dialogue B Security check 客舱安全检查

The chief attendant: (Announcement)Good morning,ladies and gentlemen.Welcome you aboard Airline to Shenzhen.Please make sure that your seat belt is fastened,your seat is upright,and your tray table is closed.Your cabin baggage should be in the overhead compartment or under the seat in front of you.No smoking will be permitted on this flight.

A:Excuse me,madam. Would you please return your seat back to the upright position?

P:Oh,I'm sorry,but how can I return it back?

A:Just press the button on your armrest.

...

P:Is that right?

A:OK,Please also check that your seat belt is fastened.

P:Thank you!

A:It's my pleasure,have a nice trip!

Dialogue C Turn off Electronic Devices 关闭电子通信设备

FA:Excuse me,sir.Please turn off your mobile phone.We are going to take off soon.

PAX:Why? My mobile phone is in flight-mode.

FA:Because flight-mode is also against CAAC regulation.The mobile phone must be turned off during the whole flight.

PAX:Oh,I see.I will use ma lap-top to do some work.

FA:Sorry,sir.Electronic devices can only be used once we reach our altitude.Thank you for your understanding.

PAX:Fine.Thanks for reminding me.

【巩固练习】

1.分角色朗读上面的对话。

2.根据对话A,回答下列问题。

1)Who are the two persons in Dialogues A?

2)Where did the passenger sit?

3)Who would like to sit next to the emergency?

3.根据对话B,回答下列问题。

1)Who are the two persons in Dialogues B?

2)Where did the flight going?

4.根据对话C,回答下列问题。

1)Who are the two persons in Dialogues C?

2)Why can't the Electronic devices be used?

5.从右列所给的选项中选出与左列动词符合的内容并将句子翻译成中文。

1)greet　a.everyone to switch off mobile phones

2)check　b.the exit row is clear

3)make sure that　c.that all seat belts are fastened

4)close　d.passengers

5)show　e.the overhead lockers

6)tell　f.the safety instruction card

6.请熟读下列句子并翻译成中文。

This red handle is for emergency using,please don't press it normally.Meanwhile,please prevent other passengers from touching it.You are supposed to assist us in this door in case of emergency.Please keep the emergency exits clear of baggage.Your seat back can not be adjusted.Your tray table and screen are in your armrest,please stow them after using.Here is the Safety Instruction Card,please read it before take-off.If you would like to change your seat for a non-exit seat,please tell me,I will arrange it for you.

7.听老师朗读,写下所听到的单词或句子。

1)______________________________　2)______________________________

3)______________________________　4)______________________________

5)______________________________　6)______________________________

7)______________________________　8)______________________________

9)______________________________　10)______________________________

8.请朗读下面的广播稿。

Good morning(afternoon/evening),Ladies and Gentlemen:

Welcome aboard_________(Airlines).

I am _________,the purser for this flight.During the flight,all of my colleagues will be happy to be of service to you.Thank you.Ladies and Gentlemen.We will be taking off in a few minutes.Please be seated and fasten your seat belt(Please stow your foot rest).Your seat back and table should be returned to the upright position.

All_________(Airlines)flight are non-smoking to comply with government regulation.Please refrain from smoking during the flight.

Thank you for your cooperation,and we wish you a pleasant journey!

任务总结和知识点链接

1.在起飞前,乘务员要进行安全确认的工作内容。

2.知识点链接——起飞前的民航安全管理规定。

飞机在滑行时,乘务长要进行广播或派其他人广播,进行安全说明。

· 紧急设备的位置和使用

· 出口位置和使用

· 紧急程序

· 可以帮助实施紧急程序的旅客

在飞机起飞前,乘务员必须做到:

· 确保卫生间无人占用

· 调暗客舱灯光

· 关闭厨房电源

· 旅客座椅处无饮料和餐具

· 在值勤的位置上坐好,系好安全带和肩带

如果客舱还未做好起飞准备,乘务长应通知机长。

知识点链接——乘坐飞机时的安全注意事项有哪些?

(1)登机后起飞前,空服人员会进行安全提示,需要留意一下他们的提示;

(2)在起飞至降落的全过程中,需要按照空服人员的提示关闭移动电子设备;

(3)在起降及遇到气流产生颠簸时,要系好安全带;在飞行过程中,无特殊情况也建议系好安全带;

(4)留意最近的紧急出口的位置,在出现紧急情况时,第一时间有秩序撤离;

(5)逃生时不要携带行李!

知识点链接——紧急情况使用语言。

(1)Remove sharp objects,all the shoes/high-heeled shoes! Put them in your carry-on baggage.Fasten your seat belt.Stow your tray table.Bring your seat back to the Position.Open the windows-shade.

取下尖锐物品,脱下 (水上:鞋子/陆地:高跟鞋)放在行李中。系好安全带,收起小桌板,调直座椅靠背,打开遮光板。

(2)Take out your life vest under your seat!Slip it over your head!

从座位下取出救生衣! 经头部穿好!

(3)Fasten the Buckles!Don't inflate in the cabin!

带子扣好,系紧! 客舱内不要充气!

(4)Attention please:Evacuate from this exit.If this exit doesn't work,go to that one.

这排的旅客注意了:飞机完全停稳后,从这个出口撤离,如果这个出口不能使用,从那个出口撤离!

(5)Which way do you evacuate?If this exit doesn't work,which exit? Right(wrong)!

你从哪个出口撤离? 如果这个不能用,从哪个呢? 正确(错误)!

(6)Fasten seat belt,take safety position.

系好安全带,做好防冲撞姿势。

(7)Follow me!

跟我做!

(8)Take safety position!I can assist you!

保持姿势,我来检查!

(9)Right,relax!

正确,放松!

(10)Open seat belt!Don't move.Don't take luggage!

解开安全带! 不要动! 别拿行李!

(11)Stay down!Cover your mouth and nose!Come here!

低下身! 捂住口鼻! 到这边来!

(12)Come here!One by one/two at a time!Jump!Slide!

到这边来! 一个接一个/ (双通道:两个一起)! 跳! 滑!

(13)Come here!Inflate life vest!Jump into the water!Board the raft!

到这边来! 救生衣充气! 下水! 上船!

(14)No exit,go that way.

此门不通,到那边去.

(15)Anybody here?Answer me!

还有人吗? 听到请回答!

(16)Passenger in this row,attention please:evacuate from this exit,if this exit doesn't work,go to that one.

这排的旅客注意了:飞机完全停稳后,从这个出口撤离,如果这个出口不能使用,从那个出口撤离!

课后练习和任务

【课后练习】

请将下列单词连成通顺的句子并翻译成中文。

1)seat belt please your sir fasten

2)upright the your in please seat position put

3)seat belt just I your can check

4)mind you off would computer switching your

5)phone off please switch your

6)table sir up your you could put

7)bag mind the putting in overhead would your locker you

【课后任务】

分小组,根据下面的背景编写对话,要求英文对话不少于12句,并将对语录制成视频以小组形式上传到学习通平台。

A man want to smoke in the aisle,the attendants stopping the passenger.

检查安全与手机子任务结束